Our material issues

Our material issues are the culmination of a comprehensive process that begins with reviewing our risks, assessing our operating environment and engaging with our stakeholders – all as part of crystallising our strategy.

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Increased regulation

Higher reliance on the private sector to deliver national infrastructure and services

* This material issue applies equally to the rest of the continent
 
  • Optimising efficiencies while minimising costs
  • Influencing mutually beneficial policy development
 
  • Increased industrial action and social unrest
  • Increased regulation increases the cost and administrative burden of doing business
 
  • Adjusting our portfolio to address affordability and increase market share, supported by a cost-conscious culture and world-class integrated supply chain
  • Invest in and support our brands to maintain strong brand equity and grow market share
 
  • All
 

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We will be measured on the effectiveness of our enterprise and supplier development programmes, as well as our succession planning and skills development programme

* This issue spans the value chain, lack of skills affects supplier delivery, which then impacts growth
 
  • Build an agile group to create employment through growth; work with government to optimise vertical integration opportunities to protect and create jobs in our supply chain
  • Meet our skills development targets as part of the BBBEE scorecard
  • Maximise opportunities for extending our smallholder farmer development initiatives
 
  • Business continuity vulnerabilities
  • Inadequate human resource management
  • Non-compliance to revised BBBEE codes
 
  • Portfolio growth and strategy
  • Operating model and organisational design
  • Unleashing the power of our people
  • As a good corporate citizen, build a renewable and sustainable future
 
  • Employees
  • Trade unions
  • Government and regulatory bodies
 

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Understanding that we will be judged annually on how well we execute this five-year strategy, we will focus on building market confidence that we are incrementally delivering on our strategy – key measures include innovation rates as a percentage of revenue over a three-year period, cost targets, gross margin expansion, market share growth, marketing investment, net working capital and employee engagement

 
  • Aggressively manage variable vs fixed costs to maintain and improve affordability
  • Adopting a centralised procurement strategy to maximise scale and drive efficiency of spend
  • Grow market share through brand building, relevant innovation and value offerings
 
  • Inability to react to growing competition
  • Failing to anticipate/respond to changing consumer preferences
  • Inability to maintain cost competitiveness
  • Failing to successfully execute business transformation programmes
  • Managing input cost inflation poorly
 
  • Portfolio growth and strategy
  • Creating a cost-conscious culture and world-class integrated supply chain
  • Operating model and organisational design
 
  • Shareholders
  • Analysts
  • Media
  • Customers and consumers
  • Governments and regulatory bodies
 

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We will be judged by the speed and effectiveness of execution, preferred employer status and measuring employee feedback via our employee pulse surveys that monitor satisfaction

 
  • Organisational structures redesigned to ensure a responsive company, aided by simple and interdependent ways of working
  • Recruiting and resourcing essential roles to address identified gaps
  • Revised remuneration philosophy linked to strategic plan
  • Training and developing our people
 
  • Inadequate human resource management
  • Employee health and wellness
  • Threats to employee safety
 
  • Creating cost-conscious, high-performance culture and world-class integrated supply chain
  • Operating model and organisational design
 
  • Employees
  • Trade unions
 

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Current regulatory issues include packaging waste, and pending sugar tax. In addition to legislative compliance, we will be measured by market share, brand equity and operating margin

 
  • Centralised R&D/innovation hub to create a sustainable pipeline
  • Improved procedures to enhance speed and success by better understanding consumers
  • Ongoing initiatives on product affordability through manufacturing optimisation/efficiency and alternative pack sizes
 
  • Inability to react to intensifying competition and changing competitive landscape
  • Failure to respond to changing consumer preferences
  • Regulatory non-compliance
 
  • Portfolio growth and contribution to net sales from innovation
  • Creating a cost-conscious culture and a world-class integrated supply chain
 
  • Customers and consumers
  • Suppliers and service providers
  • Government and regulatory bodies
 

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We will be measured by the effectiveness of our climatechange and “green” initiatives, waste reduction (as a manufacturer), uninterrupted supply to our customers and consumers, quality of our products and broader impact on society

 
  • Establish an integrated, dynamic supply chain that can deliver the required growth while unlocking cash. Where necessary and practical, this could include global sourcing
  • Procurement processes regularly reviewed to ensure compliance to best practice in ethical sourcing, and to identify and capture cost savings. We also review our pricing strategies and pack sizes to ensure consumers have affordable pack-size choices
 
  • Business continuity vulnerabilities
  • Climate change – sustainably securing quality raw materials is being affected by environmental factors, eg protracted drought (Western Cape) and new pests (army worm blighting maize crops)
  • Failure to protect and preserve the reputation of Tiger Brands
  • Product quality
 
  • Creating a cost–conscious culture and a world-class integrated supply chain
  • As a good corporate citizen, build a renewable and sustainable future
 
  • Suppliers and service providers
  • Customers and consumers
  • Government and regulatory bodies