Business overview

Our material matters


Determining materiality

Using the prior year's issues and the group risk register as a starting point, individual or group sessions were held with exco members. Their views were combined with issues arising from a detailed assessment of our operating environment and feedback from all stakeholder engagements, and then clustered into logical themes, in line with the group's strategy, to provide a concise representation of the issues Tiger Brands faces in this report. Where relevant, further details appear in our online sustainability report.

  Topic   Issue   Related risk   Our response


Clear strategies to win in each category, channel and customer

  A weak macro-economic environment  
  • Increased regulation
  • Higher reliance on the private sector to deliver national infrastructure and services
  • Exchange rate volatility
  • High unemployment in a low-growth environment affects consumers’ propensity to spend
  • Increase in value added tax
  • Record fuel prices impacting consumers’ disposable income
  • Increasingly competitive landscape among customers (including changing store formats and private label) and manufacturer restraint on pricing in an attempt to minimise consumer inflation and maximise volumes
  • Low innovation rate inhibiting our ability to address unmet consumer needs and emerging trends; while anticipating potential legislation/regulation
  • Operating environment
  • Failure to successfully execute business transformation programmes
  • Inability to react to intensifying competition
  • Failure to respond to changing consumer preferences


Efficiency in all we do, cost effective and an advantaged integrated supply chain

  Business continuity  
  • Security of natural resources and raw materials
  • Exposure to cyber threat
  • Disruptive technologies
  • Compliance with new laws and regulations
  • Unstable social environment
    » Strikes
    » Xenophobia
  • Political environment and impact on labour
    » Unstable working environment
    » Infighting on shop floor between unions
  • Fragmented union representation
  • Cybercrime and information security
  • Business continuity vulnerabilities
  • Data and information risk
  • Regulatory non-compliance
  • Fraud, theft, corruption and crime
  • Ageing infrastructure
  • Industrial action


A great place to work and winning culture that energises consumerobsessed agile people

  Human resources and skills  
  • Safety
  • Security
  • Attraction
  • Developing and retaining critical skills; developing core capabilities development; skills pipeline; employee relations; social impact
  • Impact of automation on jobs
  • BBBEE compliance
  • Threats to employee security
  • Inability to attract and retain critical skills
  • Occupational health and safety


Sustainable environment, communities and company

  Food security safety and quality; security of supply  
  • Listeria
  • Maintaining superior quality
  • Increased regulation
  • Uncertain policy on land expropriation
  • BBBEE compliance
  • Climate change
  • Drought in South Africa
  • Changes in legislation
  • Carbon tax
  • Our response to climate-change challenges
    » Effect on sourcing raw materials
  • Waste Act
    » Food waste legislation and initiatives
  • Food safety and product quality
  • Inability to be cost competitive
  • Environmental risks
  • Occupational health and safety