Interview with the chairman of the social, ethics
and transformation (set) committee

Maya Makanjee > Chairman of the social, ethics and transformation committee

Q Last year was a very challenging year for Tiger Brands as it engaged in managing the listeriosis crisis and the class action instituted against the company. What has the company done since the outbreak to regain consumer confidence?

Yes, it certainly was a challenging period and we have worked very hard to regain the trust of our consumers regarding the quality of our products. We have implemented a comprehensive seven-step safety promise and accompanying protocols that include full traceability from raw material sourcing through to the finished product. This year, we commissioned an independent international auditing body to undertake food safety and quality audits at all relevant operations; it is pleasing to report that all of Tiger Brands' manufacturing sites have achieved external certification aligned with the Global Food Safety Initiative (GFSI).

To promote broader food safety, Tiger Brands funded the establishment of the Centre for Food Safety at Stellenbosch University, which conducts academic research in this area. The results of its independent research activities will be used to inform government on food safety regulation, raise consumer awareness and improve communication on food safety. The centre is also training postgraduate students in food safety, which will ensure that regulators and the food industry in South Africa and the southern African the region will have increased access to qualified food safety scientists.

We have engaged actively with the class action process to facilitate a speedy resolution of the matter for all stakeholders, by co-funding the class action communication campaign once it was certified. We will continue to act with integrity and do the right thing once the courts have ruled on the matter.

Q A further challenge experienced last year was the significant drop in Tiger Brands’ BBBEE rating, from a level 3 to a level 8 contributor. You indicated in your chairman’s report last year that plans will be put in place to improve the BBBEE score to level 4 by 2022. What improvement measures have been put in place?

Q Tiger Brands had a protracted strike by its bakery employees in Pretoria; unfortunately at times the strike turned violent. How has this matter been resolved?

Q One of the company’s top 10 risks is employee safety. How was the company’s performance this year?

Q There has been increasing evidence recently of corruption within both the public and the private sector; what is Tiger Brands doing to prevent this from happening within the company?

Q As a food company, product quality is clearly very important. Last year you reported that the consumer contact centre received an increased number of consumer complaints because of the listeriosis crisis. Have the consumer complaints reduced significantly during this review period?

Q Do you have any closing remarks?

SOCIAL, ETHICS AND TRANSFORMATION COMMITTEE (SET) MANDATE

The SET committee is primarily focused on areas that impact the long-term growth and sustainability of the business; these cover the broader issues around economic, social and environmental impacts. The SET committee provides oversight of the company's social and ethical performance through its monitoring and reporting function to the board; it receives and considers reports from the risk and sustainability committee covering the environmental risks that they monitor.

This year the SET committee reviewed the following issues to ensure that there is effective and ethical leadership and an integrated approach to how Tiger Brands carries out its business activities:

WORKPLACE
SOCIAL ENVIRONMENT
ECONOMY
NATURAL ENVIRONMENT

  • Transformation
  • Employment equity
  • Decent work
  • Employee safety
    and health
  • Employee relations
  • Education and training
  • Organisational ethics
  • Social development
  • Consumer relations
    and protection
  • Advertising
  • Human rights
  • Public health and safety
  • Sponsorships
  • Social and economic
    development
  • Corruption prevention
  • BBBEE
  • Greenhouse gas emissions
  • Waste
  • Water
  • Energy

The SET committee's annual work plan is structured to focus on material ESG issues. The committee provides guidance to the CEO and the executive committee in respect of continuous improvement within these performance areas.