| Employees |
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An employer of choice that offers opportunities for growth and fulfilment.
Tiger Brands complies with all relevant employment regulations and is committed to protecting human rights. |
- Regular communication of the group’s strategy and performance
- Regular intranet communication to inform employees of significant events or developments
- Various forums at manufacturing units to address employment equity, skills development and management issues
- Workplace culture programmes at manufacturing units to facilitate improved employee relationships
- Tiger Stripes recognition awards
- Tiger Tales quarterly magazine
- Annual employee climate survey
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| Consumers |
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Trustworthy, high-quality, leading brands that add value to consumers’ lives.
The group complies with the Consumer Protection Act and other relevant legislation and regulations relating to consumers. We monitor trends in nutrition and conform to international standards. |
- Research surveys to capture consumer insights and gain category understanding
- Regular communication with consumers through mobile and website interfaces for each core brand
- In-house consumer services centre that addresses all consumer complaints and queries
- Member of the Consumer Goods Council of South Africa
- Guideline daily amount (GDA) table informs consumers of the nutritional content in Tiger Brands’ food products
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| Customers (retailers/wholesalers) |
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| A high-performance, leading company that builds valuable future growth. |
- Regular communication on matters concerning partnerships for category strategy, value chain efficiencies, transactional and promotional activities
- Focus on cost efficiencies throughout the value chain to effectively compete on value
- Customer structures aligned to ensure category expansion and profitable growth
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| Community |
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| A successful company that is part of and adds to the wellbeing of the community.
A successful, stable and ethical company that contributes to the economic growth of the communities in which we operate.
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- Preferential procurement policy (page 59)
- Enterprise development projects (page 59)
- CSI projects (page 60)
- Tiger Brands Foundation (page 61)
- Taxes paid timeously
- Industry participation through Business Leadership South Africa, Business Against Crime, National Business Initiative, Consumer Goods Council and other relevant industry chambers
- Adherence to B-BBEE Codes (page 58)
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| Investors and providers of debt |
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| A sound understanding of the company’s local and international strategy and its value proposition. |
- Integrated annual report, annual general meeting, results presentations, investor days, investor conferences, roadshows, and group and individual meetings
- SENS announcements and news releases
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| Media |
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| A transparent and engaging company that facilitates interaction and provides relevant information quickly and accurately. |
- Media forums
- Website
- Direct queries
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| Government |
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| Alignment and collaboration on matters which affect the economy and industry, as well as ongoing engagement with compliance departments. |
- Active participation in industry and business engagement forums to understand policy direction
- Attend meetings, written and verbal communication
- Submit legal documentation to ensure compliance with regulatory requirements
- Participate at conferences
- Complete documentation, meetings and facilitating audits to ensure compliance with permits and other approval structures
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| Suppliers |
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| Relationships that result in consistent supply of quality materials and services with procurement aligned with global initiatives. |
- Meetings, one-on-one discussions, and written and verbal communication through centralised procurement
- Written contracts
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| Trade unions |
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| Mutual understanding and respect, and non-adversarial relationships between the group, its divisions and trade unions to facilitate transparent and constructive debate on issues facing the business and its employees. |
- Negotiated national agreements, recognition agreements and bargaining forums are in place. These form the basis of formal engagements with trade unions
- Regular information sharing and involvement in consultation affecting trade unions
- Robust conflict management structures
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