Stakeholder engagement
We recognise that managing the group’s business sustainably means proactively engaging with key stakeholders on an ongoing basis to identify and address matters of mutual interest.
The following table sets out the key stakeholders identified across the group and includes a brief explanation of the relevant interactions:
| |
Tiger Brands’ commitment |
Nature of engagement |
|
| |
Employees |
|
|
| |
An employer of choice that offers opportunities for growth and fulfilment.
Tiger Brands complies with employment practices and is committed to the protection of human rights. |
 |
Bi-annual staff presentations by executive
management to communicate the group’s strategy
and performance |
|
Regular intranet communication to inform
employees of significant events or developments |
|
Various forums at manufacturing units at which
employment equity, skills development and
management issues are addressed |
|
Workplace culture programmes at manufacturing
units to facilitate improved employee relationships |
|
Tiger Stripes recognition awards |
|
Tiger Tales quarterly magazine |
|
Annual employee climate survey |
|
|
| |
Consumers |
|
|
| |
Trustworthy, high-quality, leading brands that add value to consumers’ lives.
The group complies with the Consumer Protection Act and other relevant legislation and regulations relating to consumers. We monitor trends in nutrition and conform to international standards. |
|
Research surveys to capture consumer insights and
gain category understanding |
|
Regular communication with consumers through
mobile and website interfaces for each core brand |
|
In-house consumer services centre which addresses
all consumer complaints and queries |
|
Workplace culture programmes at manufacturing
units to facilitate improved employee relationships |
|
Membership of the Consumer Goods Council of
South Africa |
|
Guideline daily amount (GDA) table informs
consumers of the nutritional content in Tiger
Brands’ food products |
|
|
| |
Customers (retailers/wholesalers) |
|
|
| |
A high-performance, leading company that builds valuable future growth. |
|
Regular communication on matters concerning
partnerships for category strategy, value chain
efficiencies, transactional and promotional
activities |
|
Focus on cost efficiencies throughout the value
chain to effectively compete on value |
|
Customer structures aligned to ensure category
expansion and profitable growth |
|
|
| |
Community |
|
|
| |
A successful company that is part of and adds to the wellbeing of the community.
A successful, stable and ethical company that contributes to the economic growth of the communities in which we operate. |
|
Preferential procurement policy (see page 118) |
|
Enterprise development projects (see page 118) |
|
CSI policy and projects (see page 119) |
|
Tiger Brands Foundation (see page 121) |
|
Taxes paid timeously |
|
Industry participation through Business Leadership
South Africa, Business Against Crime, National
Business Initiative, CGCSA and other relevant
industry chambers |
|
Adherence to the B-BBEE codes (see page 117) |
|
|
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